Troubleshooting Common Issues

Having trouble with Connection Companion? Here are quick fixes for common issues:

File Upload Issues:

• ·File won't upload: Check format (txt, jpg, png, pdf), size (under 10MB), browser compatibility
• ·Image quality issues: Use clear screenshots, try text files instead, use device screenshot tools
• ·PDF problems: Ensure text-based PDFs, use desktop print-to-PDF for iMessage exports

Analysis Issues:

• ·AI analysis not working: Check conversation quality, try longer conversations, wait for processing
• ·Social context detection: Upload more context, manually correct if needed, use multiple conversations

Account and Login:

• ·Can't sign in: Check credentials, clear browser data, try different browser
• ·Email verification: Check spam folder, request new verification, verify email address

Performance Issues:

• ·App is slow: Close other tabs, check internet, clear cache, try different browser
• ·Mobile issues: Use modern mobile browsers, enable JavaScript, try desktop mode

Chat and AI Issues:

• ·Confusing AI responses: Be more specific, try different phrasing, use feedback feature
• ·Can't find information: Check your data, try different questions, upload more conversations

Goal Setting Issues:

• ·Can't create goals: Complete your profile, use chat interface, check goal limits
• ·Progress not updating: Refresh page, check goal status, add more information

Getting Help:

• ·Use in-app feedback for immediate assistance
• ·Check our help documentation
• ·Contact support for urgent issues
• ·Include detailed descriptions and screenshots in support requests